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Amazon’s Echo Is Making Its First Moves into the Office

11/13/2016

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Remember when consumers first embraced the smartphone and then as demand increased, consumers pushed that technology into the enterprise? Well, the same thing is happening with a home digital product, Echo, as it begins to see software written for it that solves enterprise problems.

Last week, $6 billion software company Atlassian announced that it's bringing its popular HipChat app to the Amazon Echo family of smart speakers — making HipChat the first chat program available on Echo, and possibly marking a milestone in moving virtual assistants from the living room to the boardroom.

Most Amazon Echo services (Amazon calls them "skills") are passive, meaning you need to call on Alexa, the device’s personal digital assistant, before it will do anything. But HipChat on Echo is designed to be active, calling out when certain pre-set conditions are met.

HipChat General Manager, Steve Goldsmith, says that Atlassian teams have been testing Echo internally as an alert system when things go wrong: If an Atlassian site or service goes down, the system automatically sends a message into HipChat, which then triggers the Echo to activate and shout an alert at the team.

Instead of sending alerts to personal smartphones or tablets, Goldsmith says, the Echo is a "neutral piece of hardware." Put one in the corner of the room, and it's a team's communal voice box. In the same way that a family might share an Echo, so too does a software team, Goldsmith says.

Amazon says the Echo will become a key pillar of its business in the future, with thousands of developers tasked to building and improving it. The existence of the forthcoming Google Home device, a direct Echo competitor, is certainly a sign that Amazon is on the right track.
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While, right now, so much of the Echo's use is fun and games, the device's continued popularity, and the overall industry shift towards voice, means that HipChat on Echo could be a sign of things to come.
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    Rick Richardson, CPA, CITP, CGMA

    Rick is the editor of the weekly newsletter, Technology This Week. You can subscribe to it by visiting the website.

    Rick is also the Managing Partner of Richardson Media & Technologies, LLC. Prior to forming his current company, he had a 28-year career in technology with Ernst & Young, the last twelve years of which he served as National Director of Technology.

    Mr. Richardson has been named to the "Technology 100"- the annual honors list of the 100 key achievers in technology in America. He has also been honored by the American Institute of CPAs with two Lifetime Achievement awards and a Special Career Recognition Award for his contributions to the profession in the field of technology.

    In 2012, Rick was inducted into the Accounting Hall of Fame by CPA Practice Advisor Magazine. He has also been named to the 100 most influential individuals in the accounting profession in America by Accounting Today magazine.

    In 2017, Rick was inducted as a Marquis Who’s Who Lifetime Achiever, a registry of professionals who have excelled in their fields for many years and achieved greatness in their industry.

    He is a sought after speaker around the world, providing his annual forecast of future technology trends to thousands of business executives, professionals, community leaders, educators and students.

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