The outbreak of coronavirus is pushing Americans to buy their groceries online, a development that could have a lasting effect on the supermarket industry.

While shopping for books and electronics online and ordering dinner through delivery apps have become staples of American life, most customers still prefer to purchase their meat and vegetables at the store. Last year, just 4% of grocery sales in the United States came online, according to Nielsen.

However, with shoppers stuck in their homes in the wake of the virus, online grocery shopping is exploding. Downloads of Instacart, Walmart's grocery app, and Shipt increased 218%, 160%, and 124%, respectively, last Sunday compared with a year prior.

"We are seeing a larger percentage of customers over the age of 60 that are coming online," said JJ Fleeman, chief e-commerce officer for Ahold Delhaize in the United States, which owns brands like Stop & Shop, Food Lion and the online delivery service Peapod. "We're seeing a lot of new customers coming into the channel."

A third of consumers said Sunday that they had purchased groceries for online pick up or delivery in the past seven days, according to a survey by analysts at Gordon Haskett Research Advisors. Around 41% said they were buying groceries online for the first time.

"Consumer behaviors always shift in times of disaster," said Doug Baker, vice president of industry relations at FMI, a trade group for food retailers. "People are learning new skills and how to shop online as a result of what we're experiencing today."

Maria Alvarado in Phoenix usually shops in person for groceries at Walmart or Safeway. Still, she tried ordering online last week for the first time through Walmart's in-store pickup option. She plans to keep using the service.

"Once things go back to normal, I will probably use online again," she said. "It was really easy."

Big grocers like Walmart, Albertsons, Stop & Shop, Meijer, Hy-Vee, and others have been experimenting with new ways to fulfill online orders in recent years. They have increasingly looked to technology to reduce costs and keep aisles from jamming up with shoppers and workers picking customers' orders.

Grocers have been building automated mini-warehouses inside their stores and opening up "dark stores" – locations that look like supermarkets but are closed to customers – to make deliveries and prepare pickup orders.

Yet the crush of demand in the wake of coronavirus has overwhelmed grocers' delivery and pickup networks, causing long waits, cancellations, and outages in some parts of the country. 

"The surge in online grocery orders is causing operational difficulties," said Bill Bishop, CEO of grocery consulting firm Brick Meets Click. 

Grocers are scrambling to adjust and hiring workers to keep up. 

Fleeman from Ahold Delhaize said the company was adding "web servers to help us process the increased demand" and offering more windows for customers to pick up their orders or get delivery.

This shift online during the crisis may reshape the supermarket industry by helping large grocers consolidate their grip, experts predict.

"We see this unfortunate period accelerating structural changes in consumer shopping," possibly by five years, said Seth Sigman, an analyst at Credit Suisse, wrote in a report. "This is driving significant growth in new customers" to Walmart.

Coronavirus "may hasten the adoption" of online delivery and pickup, touching off long-term challenges for smaller chains earlier than expected, Kelly Bania, an analyst for BMO Capital Markets, said in a research report this week. These smaller chains don't have as much capital to invest in building out their delivery infrastructure. And delivery is less profitable for grocers than traditional purchases in stores.

Apple’s new credit card has a curious security feature that will make it much more challenging to carry out credit card fraud.

The aptly-named Apple Card is a new credit card, built into your iPhone Wallet app, which the company says will help customers live a “healthier” financial lifestyle. The card is designed to replace your traditional credit card and give you perks, such as daily cash. Chief among the benefits is a range of security and privacy features, which Apple says – unlike traditional credit card providers – the company doesn’t know where a customer shopped, what they bought, or how much they paid.

But there’s one feature – a one-time unique dynamic security code – that will make it nearly impossible for anyone to use the credit card to make fraudulent purchases.

That three-digit card verification value – or a CVV – on the back of your credit card is usually your last line of defense if someone steals your credit card number, such as if your card is cloned or skimmed by a dodgy ATM or taken from a website through a phishing attack.

But rotating the security code will increase the difficulty for an attacker to use your card without your permission.

The idea of a dynamic credit card number first came about a few years ago with the Motion Code credit card concept, built by Oberthur Technologies, which included a randomly generating number built into a tiny display on the back of the card. The only downside is if someone steals your physical card.

Since then, other credit card makers – including Mastercard, the issuing payment provider for Apple Card – have worked to integrate biometric solutions instead. By enabling a fingerprint sensor on the card, powered by the card machine into which it is inserted, it was hoped that fraudulent purchases would be impossible. Other credit cards have worked to roll out biometric-powered credit cards. Again – a big letdown was online fraud, which still accounts for a vast proportion of fraud.

Apple Card seems to meld the two things: a virtual credit card with a rotating security code, protected by a biometric, like Touch ID or Face ID in newer devices. Better yet, the company’s debut physical titanium credit card won’t even have a credit card number.
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Now, if someone wants to commit fraud, they need to steal your phone and your face or fingerprint.
Like other sensitive data – such as health, financial, and biometric data – any banking and credit card data is stored on the device’s security chip, known as the secure enclave.

Visual search – the ability to initiate a search query using an image captured by the camera lens on a mobile device – has increasingly become a channel that can drive consumers from becoming aware of a product to making a purchase.

Gartner classifies visual search as an emerging technology, which puts it right on par with findings from an eMarketer survey suggesting that few consumers "regularly" use it.

On average, only 3% regularly use visual search, and only 10% have used it in the past, according to the findings. On the other side of the spectrum, 7% are familiar with the technology, according to an eMarketer eCommerce survey conducted in June 2019 by Bizrate Insights and published in August 2019.

Gartner Analyst Mike McGuire points to artificial intelligence (AI), which sits high on the list of transformational trends, as an important technology that supports visual search platforms like Google Lens and Prism.

Google, Microsoft, Pinterest, and other augmented reality vendors continue to invest in visual search. Their platforms use computer vision and AI to identify the image.

ASOS, a U.K. online fashion retailer, already uses visual search. Its search tool, Style Match, integrates into the ASOS mobile app, so customers can zoom in on a man’s suit in a magazine picture, for example, and receive suggestions on similar suits, McGuire explains.

McGuire calls visual search a tool that will enhance the customer experience, benefiting brands most in e-commerce, content marketing, product, and search marketing. Amazon also supports this media.

Recently, Mondo released a study showing that 21% of the 1,000 marketers surveyed cite visual search as an essential marketing strategy for their organizations through 2020. Visual search fell in line behind strategies such as experiential marketing, micro-moments, and motion design.

Gartner rated visual search as an “on the rise” strategy, along with over-the-top TV advertising, consent and preference management, and personification.  
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At the peak are advanced supply-side bidding, customer journey analytics, real-time marketing, conversational marketing, artificial intelligence for marketing, and customer data platforms.

The acquisition, though small, is the latest in Microsoft’s attempts to level up with Amazon. Over the last few years, the company has garnered individual partnerships with retailers, which has laid the groundwork for marketers to see it as a potential alternative to the Jeff Bezos behemoth. Still, Microsoft has a long way to go: Amazon has a substantial leg up on both advertising (which brought in $3 billion this past quarter) and cloud storage (which hit $8.38 billion in Q2 of this year). Adding PromoteHQ – which has clients that include Overstock.com, Office Depot, and Kohl’s – indicates that Microsoft is strategizing about how to expand and undercut the competition quietly.

Until now, Microsoft has had to face Google as its primary advertising competitor. The acquisition hints at Microsoft’s ambition to go beyond search. Bloomberg estimated search would bring in about $7.9 billion in annual revenue for the fiscal year 2019, a drop in the bucket compared to Google’s $120 billion in annual ad sales. Earlier this year, Microsoft announced it was changing its ads name from Bing Ads to Microsoft Ads, which also implied that it had grander horizons beyond mere web search, which Google will almost certainly always dominate. Indeed, the PromoteHQ purchase is a way for Microsoft to go beyond search in its quest to court retailers – effectively providing a platform so that brands with e-commerce sites can run ads on their own storefronts.

Microsoft over the last few years has become a quietly growing alternative to the ever-growing Amazon behemoth, something that retailers squeamish to do business with Amazon would welcome. Even though Amazon Web Services has about one-third of the cloud market share, retailers have been inking long-term contracts with competitors like Microsoft to try to chip away at the e-commerce giant’s bottom line. Kroger, for example, has signed significant agreements with both Microsoft Azure and Google Cloud. With that, the grocery chain announced that it was working with Microsoft to build out in-store technology – including a connected store experience and digital shelving that would serve shoppers personalized ads. Walmart too has reportedly told vendors it wants them to stop using AWS.

There are other examples too. Walgreens also signed a long-term deal with Microsoft, as have Walmart and Gap.

“What Microsoft has done well over the last three to five years,” said Ray Wang, principal analyst at Constellation Research, “is [work] with retailers.” But what it’s been very weak on, he said, is advertising. These incremental moves over the last few months – the Microsoft Ads rebrand, as well as acquisitions like PromoteHQ – are setting the groundwork to work with retailers on multiple fronts, including advertising. “Every retailer feels they have a gun to their head from Google, Amazon, and Facebook,” Wang said. “There’s a unique opportunity for Microsoft to be in this space.” Of course, other software giants working with large companies are likely trying to follow suit, such as Salesforce, Adobe, and Oracle,” Wang added.

All of these announcements are piecemeal, but they do add up to a more significant strategy. Retailers want to rely as little on Amazon as possible while growing their e-commerce businesses, and Microsoft has laid the groundwork to offer solutions that are direct alternatives. Meanwhile, as Microsoft continues to make individual long-term deals with big retail companies, it puts it in the position to have future clients as it increases its advertising and software offerings.
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For retailers, forgoing Amazon could become an almost moral imperative. By doing business with them, said Wang, “you’re giving [Amazon] the ability to crush you.” Thus, if Microsoft were to continue to play to these fears – and focus on more retail-adjacent products like PromoteHQ – its business stands to grow even more.

Nobody likes to pay sales tax and until recently, most of us shopped online to avoid our local sales tax.
Nearly one year ago, the Supreme Court ruled that out-of-state retailers must collect sales tax on internet sales. 

One retailer many of us use for those “have to have” gadgets is B&H Photo Videoin New York City. This past week they announced a new credit card called Payboo. This is a traditional credit card that has one extra feature: when you buy anything from B&H and use the Payboo card, they will instantly refund you the sales tax before you finish the purchase. And at B&H, instant means instant – no expiring points, credits, or coupons to worry about. This new Payboo card provides an additional discount equal to your sales tax rate, and B&H will still collect and remit state sales tax in accordance with state sales tax laws and regulations.

​While none of us needs another credit card, this may be worth it.

People who buy refurbished phones and laptops choose these products for two reasons. They want to add something to their vintage collection, or they merely want more by paying less. A large number of people fall into the second category where the aim is to get more features, better hardware at a low price. Whether it’s a bike, car or an electronic device, when it comes to buying repaired or used items online, the first question that comes to mind is “Should I buy a refurbished product or settle down for fewer features with a brand new product?” Here’s a guide to help you go through this process.

What is refurbishment? It is a process of distribution of electronic items which were returned to a vendor or the manufacturer. Remember that the reason behind such returns can be anything from faulty hardware components to a damaged body part or the user not willing to keep the phone. 

First things first.No matter how inexpensive the deal is, always check who refurbished the product. In some cases, manufacturers sell refurbished products and refurbishment is done by the manufacturer only. In other cases, vendors who sell in a marketplace also get phones repaired from a third-party supplier. Make sure that you ask about which company has restored the device and make sure you’ve checked that company’s track record.

Warranty. Check the warranty that’s offered on the repaired item. If there’s no warranty available for the product, you should prepare yourself to see the product die soon after its arrival. This is one of the biggest mistakes people make with refurbished phones.

Almost every brand new smartphone and laptop comes with a year-long warranty, but with refurbished products, the warranty can be somewhere between zero to six months. Check if the product you like has at least 3 to 6 months warranty because buying a refurbished smartphone or laptop with one week or 10-day warranty is like inviting trouble.

When to buy & when not to buy. You should look for the existence of the product in the market. Let’s say you are getting a good deal on a laptop and the seller is giving you a warranty of three months. It can be a good deal only if the manufacturer is still making the product and the components are likely to be available in the market for a long time. Don’t buy anything that is out of production, especially electronic items.
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Many companies sell refurbished phones and laptops directly as a way to clear their inventory and make some money on the old stuff. Before buying anything, check the seller’s track record and make sure that you’re buying from a reliable company who takes responsibility for sale transactions.

Forget stumbling through a customer-support page – the future of commerce won't be found by surfing the World Wide Web. 

Soon many of the tasks we now do via websites and brand-specific apps will be handled through messaging and voice platforms like iMessage, WhatsApp, and Amazon's Alexa, according to Alex Spinelli, the chief technology officer at LivePerson.

Today, companies like Home Depot, T-Mobile, and Discover manage customer-service chats with LivePerson. Though chat technology is seeing a resurgence thanks to the proliferation of smartphones, LivePerson was founded in 1995 as a web-chat alternative to 1-800 numbers and call centers. 

LivePerson's new vision means no more awkward drop-down menus, no more shopping carts, and definitely no more URLs. 

"Our thesis is that conversation is a more natural way of interacting with brand services," Spinelli said. "It will become the dominant way that people interact in their digital lives."

It may seem like a big leap from the present day, but Spinelli envisions a world five years from now in which there are no websites and very few apps. 

"The whole app catastrophe that lives on your phone is overwhelming," Spinelli said. "On my iPhone, I have 127 apps that need updating. You can't keep up." 

Meanwhile, people will continue to interact with screens. In Spinelli's vision, the e-commerce shopping experience of the future starts when a carousel of items pops up at the bottom of the screen. The shopper browses the carousel, clicks the item they want, and instantly pays through a system like Apple Pay. All of that happens within a chat window. 

And that vision isn't too far off from what's already on the market today. 

Apple and Google are prepared for this future.  Earlier this month, LivePerson announced a new offering called LiveEngage for Voice Assistants, which lets customers start interacting with a brand through a voice assistant like Alexa while hanging out at home and then move that conversation over to chat on a mobile device when they leave the house. 

The big idea behind LiveEngage is that customers can have one continuous conversation across multiple modes of communication – something that dovetails with the bigger vision of LivePerson. 

Spinelli joined LivePerson in March after five years at Amazon — first as director of Amazon Search, and later as global head of Alexa OS, the operating system behind Amazon's famed voice assistant. 

When he learned that both Apple and Google added conversational commerce products directly into their smartphone operating systems, he decided to make the move to LivePerson, where he could embrace the trend head-on. 

Apple Business Chatlaunched in beta mode with select brands last year. It's designed to let customers find brands on iMessage and interact with them using dynamic features that manage everything from scheduling an appointment to making a purchase. 
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Google's Android has a similar option with its business-focused Rich Communication Services, currently in beta.

Put your augmented reality goggles on and dial up 2040. Here’s one possible view of where the world will move in the next 22 years.

You've just got an autonomous electric taxi from the gym to work, picked up a coffee and—in the lift to your office—watched a short advertisement on the heads-up display projected by your wearable digital assistant, clipped to your collar.

In a matter of minutes, four transactions have taken place. And you haven’t put your hand in your pocket to get out a wallet once. Notes and coins have long since disappeared, and nobody even uses their phone to pay for things anymore. In fact, no-one thinks about money in 2040—it just happens. (Well, technically you were recognized by an iris scan for each transaction, but pointing that out destroys the magic of it.)

Back up a minute. You might have noticed there were four transactions in those few minutes, but only two purchases: the taxi and coffee. That’s because you also received two micropayments this morning—small amounts of money you were given in exchange for a service. The first was while you were at the gym. When you joined the club, you agreed to share your cardiovascular data with a medical-research company in return for micropayments every time you work out. You also received a micropayment when you watched the advertisement about that trip to Venice suggested by your digital assistant.

In 2040, the value of your data no longer flows to search providers or social networks. Instead, it all goes to you, allowing you to sell it to offset small costs throughout the day. The monetization of every aspect of our daily lives also creates a role for charity and altruism: You have the option to donate part of your regular micropayment income stream to your favorite charity in return for tax credits.

At lunchtime, you meet up with an old friend who now works overseas. After your meal, you both ask your digital assistants to split the bill and add a tip. You get up, pass your thanks on to the chef (yes, chefs are still human in 2040) and walk straight out; there’s no need to ask for the check. Fortunately, your visiting friend doesn’t have to worry about currency exchange costs, even though they’re not in their home country. Like you, they use a handful of digital currencies that are acceptable the world over and have minimal conversion costs.

The cryptocurrencies that emerged in the 2010s were not destined to last. But the blockchain tech that underpinned them evolved to create a new generation of super safe and completely transparent forms of money. Indeed, technology arrived just in time to fill the vacuum created by the collapse of trust in traditional institutions, which had historically acted as guarantors of currency stability.

After a hard day at work, your digital assistant knows you might not be in the mood to review your finances on the way home. But your assistant knows how to make the experience personal—and quick. “If you switch your regular savings to another provider, you’ll be able to reach your holiday saving target quicker and improve your credit rating; do want me to action that? And, by the way, your utility provider contract expires next month; would you like me to switch you to the lowest-cost renewable provider in line with your preferences?” Five minutes later, the autonomous cab reaches your apartment—and your finances are under control.
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Will all this be possible? Of course, no one knows. But micropayments, iris scans, and digital assistants are already a reality. Furthermore, the furor over the use of personal data by social networks could lead to people being rewarded for the use of their information. Our expectations as consumers are soaring as our lifestyles change and the pace of innovation accelerates. Increasingly, we want to live in a cashless mobile-only society—and technology will, therefore, find a way to make that happen.

Visa and Mastercard have chips embedded in hundreds of millions of credit and debit cards around the world. They're used in more than 200 countries and process billions of payments each year. And they both intend to create bank cards that use your fingerprint instead of a PIN. 

Early trials of cards with fingerprint scanners built-in are underway, and success could eventually result in the death of the humble PIN. "A four-digit PIN is pretty good security – obviously, six, seven or eight digits are better, but it is very hard for people to remember," says Bob Reany, an executive vice president at Mastercard, who is working on the firm's biometric cards. "[This] security is going to be better than a PIN."

In April 2017, Mastercard started testing a biometric card in South Africa. The new card looks the same as any other bank card but has a small biometric scanner in the top right-hand corner. When a finger is placed on the sensor, it can recognize if it is a match with stored data and then authorize the payment.

Mastercard now has more trials running in Bulgaria, and Reany says thousands of fingerprint-detecting cards will be tested elsewhere in the world later this year. "We've gotten the algorithms in great shape, now we're doing matching on the native device where the template is captured, and we're ready to go to market at some scale," he says. Crucially, in the coming months, banks will be issuing them to regular customers for the first time. Reany won't reveal exactly where the cards will be given to people, but he says more announcements are coming. "I think you're going to see pockets of Europe go pretty quickly," Reany says of potential adoption. 

Rival Visa is also testing biometric cards in Cyprus with the country's national bank and security company Gemalto, which has been creating the cards for both of the major payment companies, says it has produced "tens of thousands" of biometric cards for tests. 
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Ultimately, payment companies are continuing to develop biometric bank cards, and trials are getting bigger. At their very least, biometric cards will offer a slightly more convenient way to pay, but they may also evolve with increasing use of fingerprint technology in other areas of people's lives. As Berg says: "People forget their PINs but very rarely do you go out without your fingers."

After an extended testing period and one delay, Amazon’s cashier-free grocery store finally opened to the public last month. But it seems that the experiment has already been deemed a success, as the company is reportedly planning six more Amazon Go locations by the end of this year.

According to Recode, which cites people familiar with the plans, at least three of the new stores will open in Seattle – the same city where the current Amazon Go is found – while others will appear in Los Angeles. It’s unclear if Amazon will open more outlets in different locations this year.

Recode adds that Jeff Bezos’ company has held “serious talks” with billionaire developer Rick Caruso about placing one of its stores within The Grove, L.A’s famous 600,000-square foot outdoor shopping center.

Amazon Go’s “Just Walk Out Technology” uses a combination of machine learning, computer vision, deep learning algorithms and sensor fusion to determine when you pick up an item and place it in your basket. It even knows if something is returned to the shelf, should you change your mind. Once shoppers leave the premises, the total cost is automatically charged to their associated Amazon account.

While the system removes the need for cashiers, the stores are still staffed by humans who stock shelves, check IDs for alcohol purchases, and other duties, along with security guards.

After it opened in late 2016, only Amazon employees could use the company’s Seattle Go store during the lengthy beta phase. It was supposed to open in March last year, but the system reportedly struggled when more than 20 people were in the store. As such, the opening was delayed until January, though Amazon claims the delay was due to excessive demand from its employees.
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While they are due sometime in 2018, there’s no word on exactly when we’ll see the new Amazon Go stores. Given that the original has only just opened to the public, they’re more likely to arrive in the second half of the year. Eventually, it's thought that Amazon may start implementing the technology in Whole Foods outlets – the company acquired the organic-food chain in 2017. How such a move would affect Whole Foods staff is unclear.