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The FCC’s Affordable Broadband Program Is Starting to Make a Dent

3/20/2022

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The White House is taking a victory lap over its efforts to close the digital divide, announcing recently that 10 million households have signed up for the Affordable Connectivity Program, which was funded to the tune of $14.2 billion under the bipartisan infrastructure bill. The program, designed for low-income Americans, offers eligible households up to $30 off their monthly internet service, or up to $75 off for those living on tribal lands. 

The Affordable Connectivity Program grew out of the pandemic-related funding provided under the Emergency Broadband Benefit program, which offered low-income households up to $50 off their monthly bills. That program came together quickly and was marked early on by technical troubles that made it nearly impossible for some Americans who had been approved for the program to sign up for service with their internet providers.

Some providers were also found to be stretching the rules laid out by the FCC, which required people enrolled in the program to actively opt in to full-price internet plans whenever the funding for the discounts ran out. That approach was designed to prevent low-income Americans from getting hit with surprise bills they couldn't afford. But reporters found at least two providers were requiring people to opt in to higher priced plans as a condition of enrollment.

The false starts raised questions about whether the EBB program was really making a dent in the digital divide. One study last summer estimated that 36 million households might be eligible for the program. At the time, just under 4 million households had enrolled. 

The author of that report, John Horrigan, a senior fellow at the Benton Institute for Broadband & Society, said the progress that's been made since then is "encouraging." "In a fairly short time frame, the program that didn't exist has ramped up to a good level," he said.

But even with 10 million households enrolled, tens of millions of eligible households may still be left behind. According to Horrigan's calculations, in 2021, there were 38 million households at or below 200% of the poverty level in the U.S., which would make them eligible for the program. That, he said, means "more elbow grease" needs to be applied in terms of outreach.
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While the White House’s announcement was a chance to celebrate the success of the program, it also marked the beginning of a dedicated push to get more Americans enrolled. The White House said the FCC and its local partners will be holding 10 enrollment events over the next month to both raise awareness for the program and train navigators who can help people enroll.

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    Rick Richardson, CPA, CITP, CGMA

    Rick is the editor of the weekly newsletter, Technology This Week. You can subscribe to it by visiting the website.

    Rick is also the Managing Partner of Richardson Media & Technologies, LLC. Prior to forming his current company, he had a 28-year career in technology with Ernst & Young, the last twelve years of which he served as National Director of Technology.

    Mr. Richardson has been named to the "Technology 100"- the annual honors list of the 100 key achievers in technology in America. He has also been honored by the American Institute of CPAs with two Lifetime Achievement awards and a Special Career Recognition Award for his contributions to the profession in the field of technology.

    In 2012, Rick was inducted into the Accounting Hall of Fame by CPA Practice Advisor Magazine. He has also been named to the 100 most influential individuals in the accounting profession in America by Accounting Today magazine.

    In 2017, Rick was inducted as a Marquis Who’s Who Lifetime Achiever, a registry of professionals who have excelled in their fields for many years and achieved greatness in their industry.

    He is a sought after speaker around the world, providing his annual forecast of future technology trends to thousands of business executives, professionals, community leaders, educators and students.

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